Job Details

Deputy Dean of Student Financial Services
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Position Number: 5809487
Location: Boston, MA
Position Type: Deans - Communications

Deputy Dean of Student Financial Services

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY

The Deputy Dean of Student Financial Services (SFS) is responsible for leading and managing the functional operations of the Student Financial Services (SFS) division, and will provide support and input to the Dean of SFS. This includes the application and awarding processes for institutional, federal, state and private aid, all student and Third Party billing, various work study programs, ensuring compliance with institutional, federal and state policies/regulations, and delivering the highest level of student and parent financial counseling services. To achieve the University's enrollment goals, the Deputy Dean plays a leadership role in developing institutional financial services operational strategy (both the strategy to enroll prospective students as well as retain current students) along with the Dean of Student Financial Services and the Enrollment Strategies Committee. In addition, the Deputy Dean has a significant role in overseeing and working with the Sr. Director of Financial Aid and the Sr. Director of Student Accounts. The Deputy Dean will help manage and execute the overall Student Financial Systems and the system integration with the other University ERP systems. In conjunction with the Dean, they advise senior administration of Northeastern University on the impact of proposed legislation/ regulation and recommend institutional response. The Deputy Dean will also support the Dean and help to manage the SFS division budgetary, organizational and personnel requirements and activities of the Office of Student Financial Services.

MINIMUM QUALIFICATIONS

Knowledge and skills required for this position are normally obtained through a Bachelor's degree is required, with 8-10 years of progressively responsible experience in administration and functional/operational management of financial aid programs and/or student billing services. Master's preferred. Extensive knowledge of federal regulations, experience with financial aid awarding strategies, complex billing processes and familiarity with state/federal regulations. The position requires an experienced administrator with strong interpersonal, written and oral communication skills, strong technological systems background (Banner and PowerFaids highly preferred), as well as demonstrated creative and analytical abilities. A proven understanding of the dynamics of a complex and culturally diverse university community. Strong interpersonal, written and oral communications skills as well as demonstrated creative and analytical abilities.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

20% Design and develop an array of operational financial services programs that help students to access funds from internal and external sources. Make recommendations to the Dean and Chief Enrollment Officer regarding opportunities to enhance services, emerging technologies or new programs offered by lenders, government agencies and other funding sources. Participate in defining and assuring a quality service culture. Establish an approach, systems and personnel to deliver to the greater Northeastern University community the highest quality student financial services.

20% Assists the Dean in Directing and managing the Student Financial Services division by providing functional/operational leadership and direction managing human resources, budget and technology to provide optimum funding and customer service to students and families who require financial assistance. Establish and implement internal policies to direct operational, financial and personnel functions.

20% Oversee and supervise the functional delviery of all student financial aid services. Assist with the development and funding strategy for institutional aid with the Dean and the Enrollment Strategies Committee including packaging model, leveraging, plan and communication strategy Direct the University application for federal/state funding. Oversight of reporting and reconciliation of campus-based federal funds and Pell grants. Assist the Dean in the following: analyzing and interpreting regulations and assure University compliance and protect continued funding. Establishing management structure to address new requirement. Defend audit and compliance review findings on fiscal management of aid funds.

30% Oversee and supervise the functional delivery of all student account services. Collaborate with the Sr. Director of Student Accounts Services to: Maintain and increase the highest level of customer service experience across all service points-phone, email, website, portal and in person. Ensure proactive outreach to advise parents and students of their financial obligations and to reduce late payments/high receivables. Provide the highest quality and timely delivery of the following student account services: Billing (Tuition, Fees, Room, Board, etc.), Health Insurance Information/Waiver, Late Fees, Payments, Student/Parent Cash Releases, etc. Coordinate with the departments that have student account input, output or service (, EM Contact Center, Financial Aid, Accounts Payable, Admissions and Registrar Offices, the Colleges

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Deputy-Dean-of-Student-Financial-Services_R129637